Sometimes we see that the DISH TV set top box reboots upon itself and continuously loads EPG or the electronic programming guides.
In simple words, when you start the set-top box, it will boot up to the EPG loading.
Then the dth box will automatically boot upon itself and this process is continuous until you switch off the set-top box.
The problem usually occurs due to boot error and is an internal problem in the set-top box.
SOLUTION 1
Here are few simple steps to solve this problem. Follow these steps for prompt resolution.
Step 1 : Open installation menu
Switch on the set-top box and press the “menu” button on your DTH remote continuously.
Press the menu button until you see the installation menu of the DTH set-top box.
Step 2 : Activation of forced update
In the installation menu, you will see many options.
Select an option called ” FORCED SOFTWARE UPDATE”, and click OK
Follow the instruction appearing on the screen one by one and complete the installation process.
Step 3: Reboot
Once the installation is complete, just reboot the set-top box and YOUR PROBLEM IS RECTIFIED.
SOLUTION 2
If the above solution is not working, then follow the below process.
Switch off the set top box and remove the SMART CARD.
Clean the chip section of the card with a neat soft cloth in one direction.
Re-insert the card and check whether the problem is rectified.
If the problem is not rectified, then repeat the process of SOLUTION 1, and recheck for the result.
SOLUTION 3
If none of the solutions are working, then call customer care.
