The “de” error is related to the door locking and unlocking system. It can be resolved in a few steps. The steps are as follows.
What causes the “de” error?
Frequent opening and closing the doors of a washing machine in an improper manner can result in mal functioning of your washing machine.
Here are a few reasons which can result in failure of proper closure of the Lg washing machine door.
- Improper alignment of the hinges can result in impoper closure of the door. As a result the hinges have to be replaced if they become too old.
- sometimes, while lifing the door in the top load, the handles may break and have to be replaced.
- Usually, the magnets fail leading to mal-functioning of the lock-assembly which inturn lead to the failure of proper closure of the door.
- The most common reason could be electrical mal functioning can result in such error codes.
- Check for any miniature structures hindering the proper closure of the lg washing machine door. Remove any obstacles in the path.
- Check if the rubber grip around the door is proper, if not re-align the rubber. In case of an old machine, it might need replacement.
- Check whether the magnet or the locking system is functioning properly. Improper locking can cause the “de” error.
How to solve the “de” error code?
Here are a few troubleshooters to get rid of the “de” error code in Lg top load and front load washing machines.
Step 1: Reset the washing machine
- Power off your washing machine
- Unplug the power cable and break the circuit.
- Press the start button for 5 secons continuously for POWER RESET.
- Now, plugin the cable and check if the error is resolved or not.
In case the error code has not been resolved, follow the second step
Step 2: Raise a repair request
After step one, if the problem has not been resolved, then call customer care for a repair request.
The service engineer may check the hardware parts and might advise for the replacement of a few parts related to the door of the washing machine.
If there is any complaint about the motherboard, he might ask for a replacement, which might be priced at a higher range.
Also read: Washing machine error codes for Samsung
How to contact the Lg customer support?
In recent times, due to COVID, most of the customer services are working with reduced members. As a result, you might find contacting customer care, a difficult task.
In case if you fail to raise a repair request, you can contact them in many other ways. You can mail them or can even raise a request on Twitter, where they respond much better.
Local service provider
The best way to rectify your problem is to contact your LOCAL SUPPLIER. Yes, save the contact number of your local service provider who has installed a washing machine for you. Often the issues can be rectified at this level without escalating the matter to customer care.
Toll-Free number
The following easiest way to contact the supplier is by using their Tollfree customer care number. But remember you may not reach them in busy hours. It is a terrific and disappointing experience everyone will feel once in their lifetime.
When the Toll-free number is not working, here are a few ways to contact them.
Non-Toll free number
Every company offers a paid number for which they charge you according to the time. These numbers are less busy and can contact customer service quickly.
Chats
If the company is not providing practical ways to reach them through calls, you can contact them through chats. All websites have chat options where you can enter your details and chat with customer care.
Emails
If the chats don’t work, then the ideal way is to email your problem to customer care. They may reply to you in the meantime. But this is a timely procedure, and patience is much required.
Tweet
If nothing works, then the last and the best resort is to tweet your problem by linking to the official Twitter account of the provider.
Hope your problem gets resolved as soon as possible and have a safe washing.
