SUN DIRECT E16-4 ERROR CODE SOLVED

Guide to Resolving E16-4 Error on Sun Direct DTH

The E16-4 error code is primarily observed in older Sun Direct DTH boxes and is rarely seen in recent models. This error code typically indicates issues related to the balance remaining in your account rather than signal problems from the service provider.

What Does the E16-4 Error Indicate?

The E16-4 error signifies insufficient balance in your account, although it may also arise due to various other conditions.

Troubleshooting Steps to Resolve E16-4 Error on Sun Direct

Method 1:

1. Switch on the television and set-top box.
2. Press the menu button on your remote and navigate to option “4” for messages.
3. Check for any messages regarding balance insufficiency.
4. If a message is found, recharge your account or contact your service provider for assistance.

Method 2:

1. If Method 1 fails, proceed to Method 2.
2. Remove the smart card from the set-top box and clean the chip end with a neat dry cloth.
3. Re-insert the smart card and switch on the television.
4. Contact your local service provider or customer care.
5. Request your service provider to refresh your account.
6. After the refresh, check if the error persists.

Steps During Refreshing Your Account:

• Ensure that the television and set-top box remain switched on.
• Follow any additional instructions provided by the service provider.

Method 3:

1. If the above methods are ineffective, the issue may stem from an outdated set-top box.
2. Consider replacing the old set-top box with a new one to resolve the problem permanently.

We hope these steps help you resolve the E16-4 error on your Sun Direct DTH. Your feedback and suggestions are valuable to us. Please feel free to share and comment if you find this post helpful.